ServiceTitan Inc. provides a comprehensive, cloud-based software platform designed specifically for the trades and home services industry. The company's operating system helps residential and commercial contractors—including those in HVAC, plumbing, electrical, landscaping, and pest control—manage their daily operations. The platform addresses critical workflows across multiple categories: customer relationship management (CRM) for sales and marketing, field service management (FSM) for scheduling and dispatching, enterprise resource planning (ERP) for inventory and back-office operations, and human capital management (HCM) for payroll.
ServiceTitan generates revenue primarily through two streams: platform subscriptions and usage-based fintech solutions. Platform subscriptions, which provide access to its core software products, account for approximately 71% of total revenue. Usage-based revenue, primarily derived from payment processing and consumer financing integrated into the platform, makes up about 25% of revenue, with professional services accounting for the remainder. The company operates predominantly in the United States and Canada, serving a wide range of customers from small local contractors to large national franchises. By consolidating disparate business functions into a single platform, ServiceTitan replaces manual processes and legacy systems for trades businesses.
