Teleperformance SE is a global provider of outsourced customer and citizen experience management services. The company operates primarily through two segments: Core Services & Digital Integrated Business Services (D.I.B.S.), which accounts for approximately 85% of its revenue, and Specialized Services, which makes up the remaining 15%. The Core Services segment encompasses customer care, technical support, customer acquisition, back-office processing, and social media content moderation. The Specialized Services segment includes offerings such as online interpreting (LanguageLine Solutions), visa application management (TLScontact), debt collection, and recruitment process outsourcing. Teleperformance generates revenue by charging service fees under long-term contracts with consumer brands, technology firms, telecom operators, banks, and public agencies. Geographically, the company operates in nearly 100 countries and provides services in over 300 languages. Teleperformance has increasingly integrated artificial intelligence into its operations, launching AI projects to automate and augment its customer service and back-office functions.
