Trip.com Group Limited operates as a comprehensive one-stop travel platform, connecting users with ecosystem partners to facilitate cost-effective travel bookings. The company's business model is primarily transaction-based, generating revenue through commissions and fees on travel products and services. Its portfolio includes Ctrip and Qunar, which cater to the domestic Chinese market, as well as Trip.com and Skyscanner, which drive its international expansion.
In 2025, the company generated total net revenue of RMB 62.4 billion. The revenue is well-diversified across several key segments: accommodation reservations accounted for 42% of total revenue, transportation ticketing contributed 36%, packaged tours represented 7%, and corporate travel management made up 5%, with the remainder coming from other travel-related services. The company's geographic footprint is heavily anchored in China, where it holds a dominant market position, but it has been aggressively expanding its global presence, with outbound and international bookings representing a rapidly growing share of its business.
Trip.com Group's competitive position is strengthened by its massive scale, advanced technology infrastructure, and AI-driven personalization capabilities. By integrating a vast inventory of flights, hotels, and in-destination activities, the company provides a seamless booking experience across mobile and web platforms. Its strategic investments in customer service and global brand recognition, particularly through Skyscanner and Trip.com, position it as a formidable competitor against other global OTAs.
