ExlService Holdings, Inc. operates as a business process management and analytics provider, organizing its operations into four key segments: Insurance, Healthcare and Life Sciences, Banking, Capital Markets and Diversified Industries, and International Growth Markets. The company delivers a broad range of outsourced services, including claims processing, payment integrity, care management, predictive analytics, and customer experience management. Headquartered in New York, EXL maintains a global footprint with over 50 delivery centers across the United States, Europe, Asia, Latin America, Australia, and South Africa. The firm integrates artificial intelligence, machine learning, and automation into its service delivery to help clients manage back-office and customer-facing workflows. Originally founded as a traditional business process outsourcing (BPO) firm, EXL has increasingly shifted its revenue mix toward data and AI-led operations.
