Sprinklr, Inc. develops and provides a cloud-based Unified Customer Experience Management (Unified-CXM) platform for large enterprises. The company's software suite is designed to break down internal silos by unifying customer-facing functions—such as customer care, marketing, sales, and research—onto a single AI-powered system. Its core offerings include Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights, which allow brands to monitor and engage with customers across more than 30 digital channels. Sprinklr generates the vast majority of its revenue through software subscriptions, supplemented by professional services for implementation and support. Operating globally, the company targets major consumer-facing brands, marketing agencies, and government departments seeking to streamline their digital customer engagement and contact center operations.
