Arrow Financial Corporation operates as a multi-bank holding company primarily serving eastern upstate New York. The company's core business is community banking, conducted through its principal subsidiary, Arrow Bank National Association (which was formed from the merger of its historic Glens Falls National Bank and Trust Company and Saratoga National Bank and Trust Company). Arrow provides a comprehensive suite of financial services, including commercial and residential real estate lending, commercial and industrial loans, and consumer loans, which are primarily funded by local retail and commercial deposits. In addition to traditional banking, Arrow generates non-interest income through its wealth management and trust services, as well as through its insurance subsidiary, Upstate Agency, LLC, which offers personal and business insurance along with employee benefits. The company's business model emphasizes conservative underwriting, local market knowledge, and relationship-based community banking within its regional footprint.
